terms of service

Minimums

36 pieces of one design and design color.

Payment

Invoice must be paid in full for work to begin. We will consider 50% down and 50% payment upon completion of order in some cases.

Turnaround time

7 - 10 business days from final approval and receipt of payment. This does not include shipping time if necessary. We offer rush service when available for an additional fee.

Quality assurance

We do our best to check every garment as it goes through the printing process, but inevitably we might miss some. Boxmade Goods adheres to an industry standard of 72 hours after receipt of garments for you the client to inspect your goods and make any claims if necessary. Boxmade Goods will not be responsible for garment errors if notified after the 72 hour window. We do our best to check each garment, but the final inspection is ultimately the responsibility of you the client. 

Garment disclaimer

Boxmade Goods is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 3% extra of each size if an exact count is important.

Spoilage under/over runs

Screen printing is a creative endeavor, a craft. That being said we can't promise perfection. Items may have manufacturer defects we missed or slight variances from the mocked up product. For these reasons we allow for a 4% under/over on orders. We recommend ordering an extra 3-5% of your total to accommodate for this, especially if you need an exact total. Although we strive for perfection mistakes do happen.

Artwork

All submitted artwork must be 300 dpi or in vector format and either Photoshop or Illustrator. Preferred file formats are, in order, .ai, .psd, .eps and .pdf. Please have artwork sized to the actual finished print size you want the design to be. If artwork is created in Illustrator then all text must be converted to outlines. Boxmade Goods can assist with artwork preparation if needed for an hourly fee. See artwork guidelines page for further info.

Changes

Any changes made after an order has been placed will incur a $50 fee. This will delay your order even if you have requested a rush or specified a due by date, so be sure your order is exactly as you want it at the time of final approval. Once the job gets started it can be an inconvenience to change direction so it's best to be sure of your order. 

Cancellations

All orders are final. If a cancellation is requested after an order has been placed there will be a 20% restocking fee and payment for any service already provided. NO CANCELLATIONS after the process has already begun on your order and/or if it is a rush order.

Refunds/claims

Boxmade Goods does not offer refunds. If a valid error with your order is reported within the 72 hour window we can reprint the necessary garments that exceed the normal spoilage rate. You will be required to return the misprinted items. Shipping expenses will be covered by Boxmade Goods. We will not be responsible for shirts already sold or given away.

Garment care

Boxmade Goods specializes in ultra-soft water based and discharge  printing techniques. That being the case we suggest washing in cold water and tumble drying low. All garments should be washed before wearing. For more specifics on water based and discharge printing please see here.

Pricing

Pricing is subject to change at any time.